How long does Multibuy need to prepare and ship my order?
The preparation time for most of the products is 24/48. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday. The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.
How long will my order take to arrive?
Once your item is shipped from our logistics centre in Spain, on average, this can take between 5-7 working days. Please, note this is an estimate and factors such as Import Checks, Type and Size of Product and your country can and may affect the delivery time.
Can Multibuy deliver to me?
Multibuy uses a fully automated warehouse facility and ships to almost every country in the world with express courier. However, shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities.
Will you send me a Tracking Number?
Yes, you will receive this with your shipment confirmation.
Included in the Shipping Charges?
Inside the EU: the shipping charges include:
- Suitable packaging (cardboard boxes, bubble wrap, inner protection and so forth)
- Customs clearance at origin
Outside the EU:
In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges at the destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as Multibuy will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. Multibuy will not be held responsible for customs clearance delays or if the local authorities decide to confiscate any element contained in the shipment.
Can I cancel an order?
To cancel an order, you must notify Multibuy Support - [email protected] within 48 hours of placing your order. However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible.
Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.
What to do if your Parcel is Damaged?
All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent.
Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged.
It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present.
Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.
Return of Goods
Defective or Faulty
Please contact Multibuy Support who will be happy to arrange a return for exchange. [email protected]
Changed your Mind / Perfect Condition
At present Multibuy do not allow returns of products unless the item is defective or faulty.
All items are guaranteed for a period of two years from the date of delivery.
What is not included in the guarantee:
- Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included
- In the case of computer products, the guarantee does not cover virus removal, software recovery for this reason or hard disk reinstallation after formatting.
The guarantee will become void:
- If any detail of the warranty or the proof of purchase is modified, altered or replaced; and
- If the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.